Privacy Policy

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Dugout Roofing LLC ("we," "us," or "our") does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

1. Information We Collect

Personal Information:

• Name, email address, phone number, physical address
• Payment information when you make a purchase or request a quote
• Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information:

• IP address, browser type, device information
• Website usage patterns and analytics
• Cookies and similar technologies

Customer Communication:

• Records of inquiries and service requests
• Appointment details and preferences
• Service history and feedback

2. How We Use Your Information

• Providing and improving our services
• Processing transactions and payments
• Communicating with you about inquiries, appointments, and promotions
• Enhancing website functionality and user experience
• Ensuring security and fraud prevention
• Maintaining records of communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, and important updates.

Opt-In & Consent:

• You will only receive messages if you have explicitly opted in
• We maintain timestamped records of all opt-in actions
• We comply with TCPA and applicable laws

Opt-Out Instructions:

• Reply "STOP" to cancel SMS notifications
• Final confirmation message will be sent
• Requests are processed immediately

Help & Support:

• Reply "HELP" or contact: [email protected]

Carrier Information:

• Standard message and data rates may apply
• Carriers are not liable for delayed messages

SMS Data Protection Statement: No mobile information will be shared with third parties/affiliates for marketing purposes. Information sharing to subcontractors in support services is permitted. Opt-in data and consent will not be shared.

4. Information Sharing & Disclosure

We do not sell or trade personal information. We may share data with service providers, legal authorities, or in business transfers. SMS opt-in data is excluded from third-party sharing except service providers delivering messaging services.

5. Data Security

• Encryption of sensitive data
• Secure access controls
• Regular security updates
• Employee training
• Backup and recovery systems

6. Cookies & Tracking Technologies

We use cookies to analyze traffic, improve functionality, and enhance user experience. You may disable cookies in your browser settings.

7. Your Rights & Choices

• Access, update, or delete your data
• Unsubscribe from emails
• Reply STOP for SMS opt-out
• Withdraw consent at any time

8. Third-Party Links

We are not responsible for third-party websites. This policy applies only to Dugout Roofing LLC.

9. Changes to This Policy

We may update this policy periodically. Updates will be posted on this page.

10. Contact Us

Dugout Roofing LLC
Phone: +1 (214) 289-9567
Email: [email protected]
Website: www.dugout-roofing.com

By using this website, you agree to this Privacy Policy.